Frequently Asked Questions
Everything you need to know about our premium outdoor gear and services.
What is the standard shipping time for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, though expedited options are available at checkout.
Does Sea To Summit offer a warranty on its products?
Yes, we stand by our craftsmanship. Our products are covered by a limited lifetime warranty against defects in materials and workmanship to the original purchaser.
What is your return policy for outdoor gear?
We offer a 30-day return policy for items in new, unused condition with original packaging. Please note that for safety reasons, certain technical climbing equipment may be final sale.
How do I clean and maintain my dry bags and sleep systems?
We recommend hand washing with mild soap and air drying away from direct sunlight. Detailed care instructions specific to each material can be found on our product care page.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by destination and are calculated during the checkout process.